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CSO Customer Service
Program a Winner!
Setting a precedent for winning, CompSource Oklahoma was recognized again
with a commendation from Governor Frank Keating on Quality Oklahoma Team
Day. Our Policyholder Services Division won for our customer service program,
which utilizes policyholder service representatives to give one-on-one service
to our policyholders. The project, entitled Workers' Compensation 101, A
Customer Service Program Designed to Inform, Educate and Assist CompSource
Policyholders, has increased policyholder satisfaction by . . .
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improving communication between the policyholder and CompSource
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providing quicker and easier access to information for the policyholder
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reducing the number of policyholder questions and disputes
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increasing the policyholder's awareness of workers' compensation fraud
As always, we are continuing to strive to improve our efforts
and service to our customers.
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